Frequently Asked Questions

CarrierStore is a web- based company (not a 3PL) that offers a no-fee, no-obligation, online service that brings together B2B shippers and the best-in-class freight carriers for the movement of LTL (Less Than Truckload) and TL (Truckload) shipments. CarrierStore xCHANGE provides shippers the best available pricing by allowing the Carrier Group the ability to make LTL and TL spot quote bids to match freight flows. Our unique approach provides excellent pricing to shippers combined with the highest quality freight transportation service. CarrierStore’s commitment to the shipper is to Save Money, Save Time and Improve Service.

The CarrierStore xCHANGE is an online market exchange for shippers and freight carriers that utilizes freight pricing based on supply and demand (not tariff rates). Shippers have access to the best available pricing from our Carrier Group for every available freight lane in the United States via the CarrierStore xCHANGE.

Shippers simply enter their LTL or TL freight specifics on the CarrierStore xCHANGE to automatically receive bids within one hour without the need for a single telephone call to a carrier. Each carrier’s quote is based on their current available capacity and is provided to the shipper as an all-inclusive price with no hidden fees. The CarrierStore xCHANGE provides excellent value to the shipper, allowing direct, automated access to the pricing departments of more than 35 top-tier national and regional carriers.

We are not a 3PL - our service is free to the shipper, with no obligations and no risks. By eliminating broker fees we can consistently show you savings of up to 25-35%. Ultimately, the price the carrier submits is the price you pay!

Carriers price their freight through the xCHANGE based on dynamic supply and demand. The greater the capacity the greater the savings.

Automating the process of obtaining spot quotes eliminates time-consuming phone calls or e-mails, allowing you to receive multiple spot quotes in the most efficient manner.

The CarrierStore xCHANGE offers a complete solution by eliminating 3PL/broker fees, filling available capacity and providing quotes within an hour. Both the shipper and carrier benefit!

The shipper benefits by being able to capitalize on our broad range of carrier choice. The xCHANGE offers access to both price and service options from multiple carriers in order to take advantage of a given carrier’s strength and capacity for each shipment opportunity on a given day.

CarrierStore xCHANGE provides LTL and TL spot quotes for shipments in the continental U.S. and Alaska.

The shipment status (Planned, In Progress, Awarded, In-Transit, Delivered) can be viewed using the CarrierStore xCHANGE. Any additional questions beyond shipment status are most effectively handled by having the customer deal directly with the carrier. The customer will benefit from the major investments that the Carrier Group has made in this area.

The shipper is responsible for providing accurate shipment information (items, weight, class, etc.) at the time of entry. This information will be used to generate the Bill of Lading. Any shipment information that a carrier needs to correct based on incorrect shipper data will result in the shipment being re-rated by the carrier.

CarrierStore believes that shippers will minimize the risk of claims as well as ensure on-time delivery by using our Carrier Group. However, in the event a claim situation arises, the individual carrier’s governing General Rules Tariff will determine the standard liability cargo insurance coverage. Claims will be handled directly by the carrier.

Shippers will receive an invoice directly from the carrier they select to handle their shipment.

Yes – Once a customer enters the shipping information into the CarrierStore xCHANGE system, a Bill of Lading (BOL) with the terms and conditions of the shipment between the carrier and shipper is automatically generated based on the rate selected.

1. Shipper enters shipment details in xCHANGE.
2. Qualified carriers return spot quote(s) in about an hour.
3. Shipper reviews spot quotes and decides to select a carrier of their choice.
4. Shipper and selected carrier are notified of awarded shipment.
5. Bill of Lading and Shipment Tender available to shipper and awarded carrier.
6. Shipper schedules their pickup with awarded carrier.
7. Carrier invoices shipper.